Call Recording & Verification
Increasingly, customers are adding call recording and verification services to their suite of services in an effort to accomplish the following purposes:
 Voice Verification of orders under dispute
Virtual Transcription of specific details from conference calls
Recordings of in-bound sales calls for training |
Recording of "Phone Nurse" calls for MD review
Virtual transcription Service through desktop phone
Deposition on conference bridge or cell phone at client premise |
| Manufacturing & Distributing |
Monitor gateway calls to dealer channel for feedback and training
Recording of all calls to a specific number for response documentation
Record tech support calls to service call center for documentation |
Record live rep calls to consumers to document commitment and progress
Disclosures can be recorded with the customer and rep on the line without clunky conferencing |
Contact us with further questions about our call recording services, voice verification technology, and virtual transcription features.
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Significant Optimization
The Medical Group Management Association reported in 2007 that appointment reminders can reduce no-shows by up to 50%. This association data also shows that appointment reminders impact the perceived quality of services during routine and follow-up care.
Network Costs Reduced
Since the appointment reminder service calls are made off-site by our HIPPA-compliant platform, additional savings can be derived by reducing the number of lines required for each clinic or service location.
Mass Notification
Appointment reminders can also take the form of voice blasts to patients or clients, informing them of shot clinics, service opportunities, or to complement Direct mail, e-mail, and other traditional media.
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