Interactive Voice Response, Speech Recognition, Tone Entry, Intelligent Dialer.

Interactive Voice Response

Interactive Voice Response (IVR) began by allowing customers to call and request information; like calling your bank to confirm your balance. We use this capability to allow customers to exchange requests and authentication information. Review our interactive voice response capabilities, including speech recognition, tone entry, and intelligent dialer, then contact us to optimize your IVR system.

Entry Method Examples

Tone entry
Caller enters numbers - "Please enter your Zip Code."
System reads a list of representatives based upon the zip code entry.

Speech-Recognition

Caller is prompted to say "yes," "no," or the numerals "0-9" and/or a library of specific words to interact with the system prompts.

Entry Method Examples (Cont'd)

(TTS) text-to-speech

Audiotext

System can read fax headers, e-mails, or written information back to the caller.

System presents pre-recorded information to the caller and allows the caller to respond.

Internet

With the addition of some new Web applications, we can allow the system to receive information, validate the number, and e-mail response information to the prospect.

Intelligent Dialer

The dialer application delivers call capacity and intelligence, allowing the caller to easily interact with the system.

Please contact us in Clackamas, Oregon, with further questions about IVR services, voice marketing, or call reminder services.

Voice Connection
15635 SE 114th Avenue Suite 208
Clackamas, OR 97015
Toll Free: (866) 603-2856
Email: info@voiceconnector.net